Returns & Cancellations PolicyRefund and Returns Policy
At Back to Calm, each journal is prepared with care and made to order. Because many of our products are personalised, please read the policy below before placing your order.
Personalised Orders
Our journals are created specifically for each customer. This may include personalised names woven through the inside pages, personalised cover details on selected products, and custom print preparation before fulfilment.
For this reason, we do not accept returns or offer refunds for change of mind on personalised orders.
This includes:
- ordering by mistake
- changing your mind after purchase
- entering incorrect personalisation details
- selecting the wrong product or option at checkout
Please check all spelling, personalisation details, and product selections carefully before submitting your order.
Personalisation Errors
If incorrect personalisation details are entered at checkout, any request for a refund, replacement, or reprint will be considered at our discretion. Approval is not guaranteed.
Cancellations
Because orders move into production quickly, cancellations are only possible if the order has not yet entered processing, print preparation, or fulfilment.
If you need to request a cancellation, please contact us as soon as possible at:
contact@spiritualinsights.info
We cannot guarantee cancellation once production has begun.
Damaged, Faulty, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery.
When contacting us, please include:
- your order number
- a short description of the issue
- clear photos showing the problem
If the issue is confirmed to be a printing, production, or fulfilment error on our side, we will offer an appropriate remedy, which may include a replacement or, where appropriate, a refund.
Returns
If we ask you to return an item for inspection, it should be returned in its original condition where possible.
Unless the item is confirmed to be faulty, damaged, or incorrect due to our error, return shipping costs are the responsibility of the customer.
If a return is approved following inspection of a confirmed production fault, we will advise the next steps.
Non-Returnable Items
The following items are non-returnable unless faulty or incorrect:
- personalised journals
- made-to-order products
- digital products
- downloadable files
- audio access products once delivered
Shipping Delays
We are not able to offer refunds for delays caused by circumstances outside our control, including:
- postal carrier delays
- customs processing
- incorrect shipping details entered at checkout
- seasonal or external shipping disruptions
If you believe there is a serious delivery issue, please contact us and we will do our best to assist.
Contact Us
For any order-related issues, please contact:
contact@spiritualinsights.info
Please include your order number so we can assist you as quickly as possible.